Talk to us
Questions about which Expert Advisor suits your account, whether your broker is supported, or a project you want built — all of it goes to the same people.
Monday to Friday, 09:00–18:00 GMT
For quotes, licences and account questions.
support@tradefx.comTelegram
The quickest way to reach us during market hours.
Message us on TelegramExisting customer?
Raise it from inside your dashboard and we will have your account details to hand.
Go to my dashboardWhat to include
The more of this you send first time, the fewer rounds it takes to get you a real answer.
- Which Expert Advisor or service you are asking about
- Your broker and the account type, if you already trade
- Roughly what size account it would run on
- Your licence code, if you are an existing customer
What we cannot help with
Saying this up front saves everyone a round of email.
- Investment advice, or telling you what to trade — we supply software, not advice
- Managing your money; your funds stay with your broker, in your name
- Predictions of what an Expert Advisor will return
- Legal or tax questions about trading in your jurisdiction
Common questions
- How quickly do you reply?
- Telegram is usually answered within the hour during market hours. Email is answered the same business day, and by Monday for anything that arrives over a weekend.
- I am an existing customer and something has stopped trading.
- Message us on Telegram with your licence code and the account it runs on. That is the fastest route, because we can look at the account straight away rather than asking for details by email.
- Can you tell me whether my broker will work before I buy?
- Yes, and we would rather you asked. Send us the broker and the account type. Most MT4 and MT5 accounts work; the exception is TradeFx Heddge, which needs hedging enabled.
- Do you offer phone support?
- Not as a general channel. Trading questions are easier to answer with the account in front of us, so almost everything is handled over Telegram or email. For development projects we will happily arrange a call.
- Can I visit an office?
- We work remotely and do not run a walk-in office. Everything from a quotation to a full development project is handled online.
After a price rather than a conversation?
The quote form asks the handful of questions we would otherwise ask you by email, so the first reply you get already has a figure in it.
Request a quotation